If Your Product Arrived Damaged
MYVOLVOPARTS.COM / VOLVOWHOLESALEPARTS.COM is not responsible for shipping damage – the carrier is responsible for all external visible damage and concealed damage. Therefore, if there is visible damage, refuse the shipment and do not sign for it or take delivery. If the shipment has concealed damage, you must notify MYVOLVOPARTS.COM / VOLVOWHOLESALEPARTS.COM with in 24 hours of receipt of item. All products are shipped F.O.B. (Freight on Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. Please notify MYVOLVOPARTS.COM / VOLVOWHOLESALEPARTS.COM within 24 hours of receipt of a damaged shipment in order to process your claim.
Contact us at 1-855-568-2211
In addition, be sure to document all damage with photos and email them to [email protected] within 24 hours of receiving a damaged shipment.
Any discrepancy, including wrong items or missing items, must be reported to within 24 hours of receipt. All packages will be shipped the following business day. However, If your product is on back-order it will be shipped using the shipping method you originally chose as soon as the product is available.
MYVOLVOPARTS.COM / VOLVOWHOLESALEPARTS.COM must be notified within 30 business days of receipt if customer desires to make a defective product claim. Customer must call for a return authorization number. All parts that are returned as a defective product claim may be subject to quality, operation, and/or performance tests.. Please Note:
Call Customer Service for a Return Authorization Number, Damaged Shipment or Short Shipment:
8:00 AM - 5:00 PM CST, Mon - Fri